The Cleaning Girls, INC. Policies

The entire staff of The Cleanings Girls, INC. is committed to providing you with the very best possible experience. We sincerely appreciate your decision to become our customer, and will work very diligently to earn your trust. Please let us know if there is anything we can do to improve, enhance or expand our services to better meet your needs.

Pets:

The Cleanings Girls, INC does not want to cause any stress to your furry friends and ask that all pets be put away unless otherwise requested in writing. We reserve the right to not service a home if this request has not been submitted in writing and the pet is not put away, you are still responsible for paying 50% of the booking value, via credit card on file. The Cleanings Girls, INC. cannot pick-up or remove pet waste of any kind.

Payments:

Payments are due at the time of service always to the supervisor on site by the method arranged with the office. Any deviation from this method must first be approved by the office. The Cleaning Girls, INC. accepts cash, check and credit card payments. Please be aware that first time visits are payable by cash only due ( only associated tax can be paid by check or cash ) on the day of completed service, unless another method is arranged with the office prior to the visit. Credit card payments do require a 5% processing fee. The Cleaning Girls, INC. is responsible for collecting New York State Sales tax on all cleanings, no matter the method of payment, as we are a service. Any unpaid services will be paid via credit card on file plus 5% within 24 hours of service.

Billing:

Any services left unpaid for more than 24 hours will be automatically charged to the credit card on file plus 5%, unless another payment method is arranged. 

Returned Checks:

Any returned check will result in a $30 service charge plus the amount due will be charged to your credit card plus plus 5%, unless other arrangements are made.

Blinds:

The Cleaning Girls, INC. takes pride in being able to clean your blinds for you, however we cannot be held responsible for any damages that are caused by wear and tear and/or any damages that are a result of faulty blinds.

 

Windows:

The Cleaning Girls, INC do clean the inside of windows, if you would like to have the outsides cleaned during a visit please contact The Cleaning Girls, INC to check for availability as this service is scheduled separately. The Cleaning Girls, INC cannot be held responsible for any damages caused by wear and tear and/or any damages that are a result of faulty windows.

Buyout Clause:

Our company values our cleaners. If you are interested in employing one of them outside of our company, there is a 90 day buyout clause, which means you will need to pay The Cleaning Girls, INC. $6,200 to help defray the costs of replacing said employee.

Discrimination:

Our company is an equal opportunity company, and does not discriminate towards any race, disability or gender. We hope that we can expect the same from our customers while our crew is on site. We understand that the name of our company is “ The Cleaning Girls, Inc” but please know that we do also employ men, if this is an issue for you please let us know and we will make the necessary arrangements to accommodate your request. 

Valuables:

The Cleaning Girls, INC. employees work very hard to ensure you the best cleaning by the best crew. All of our employees go through extensive background checks as well as training. However, we do ask that any valuables and/or sentimental items be put away – we do not want to risk them being misplaced, and our crew being at blame.

Medications:

Should any member of your household require the use of syringes, please ensure that they are disposed of safely. Any secure container like a coffee can, can be used to store used syringes and/or needles prior to final disposal. Any unexpected stab by an insecure needle can pose serious health concerns to our staff. We also ask that when possible, that medications be put away as we do not want to risk those being misplaced while cleaning.

Confidential/ Illegal documents and/or substances:

Please be sure that any confidential or potentially illegal documents or substances are put away before the cleaning team arrives. We do not want to invade our customer’s privacy.

Accidents:

While all of our crews will take the utmost care of your home, accidents do happen. In the event of an accident you will be notified and asked to fill out a claim form should reimbursement for the damaged/broken item be requested.

We Do Not (unless arranged with the office in writing):

• Do dishes (pricing available upon request)
• Do laundry (pricing available upon request)
• Pick up and dispose of pet waste, or clean litter boxes or pet cages
• Touch or move firearms, drugs, medications, or medical supplies
• Move or pick up anything over 10lbs
• Clean or dust anything over 8ft. high
• Clean or dust crystal chandeliers (pricing available upon request)
• Use step ladders over 3ft. high



Service reliability is extremely important. We will often turn down business rather than disrupt a regularly scheduled customer. In exchange we must request that you follow our following cancellation, lock-out & time policies. Our business number, 631-490-7600, is available to you at all times. Failure to provide adequate notice will result in you being responsible for paying 50%-100% of the booking value, via credit card on file. Please understand that our employees are paid by the hour and this fee is necessary to cover their cost. Most of our customers entrust us with a key to their home, a responsibility we take very seriously. 

Cancelling and Rescheduling Policy:
You must call before 9 AM the day before the scheduled appointment for any Tuesday through Saturday appointments to cancel or reschedule. Any Monday appointments must be canceled or rescheduled before 9 AM on the Friday before the scheduled appointment. For any appointments that are within the same week of a holiday, please refer to the Holiday Cancellation Policy. Failure to cancel before the deadline will result in you being responsible for paying 50% of the booking value, via credit card on file.

Same Day Cancelation Policy:

Same day cancelations will be charged to the credit card on file for 100% of the appointment value plus 5% credit card processing fee.

Holiday Cancellation Policy:
If an appointment falls on the day after a Holiday that the office is closed (Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Years Day) then The Cleaning Girls, INC. requires two business days' notice. Business days do not include Saturday & Sunday. If you are unsure if an appointment will fall around a holiday or what the appropriate day to cancel is, you may call or email for the cutoff for that specific holiday.  Failure to cancel before the deadline will result in the client being responsible for paying 50% of the booking value, via credit card on file.

Time Availability Policy:

When setting up an appointment with The Cleaning Girls, INC. we ask for a set day and time window of availability for the agreed day of service. When needing to change the time you are available for cleaning services you must call before 9 AM the day before the scheduled appointment for any Tuesday through Saturday appointments. Any Monday appointments must be before 9 AM on the Friday before the scheduled appointment. Failure to do so will result in you being responsible for paying 50% of the booking value, via credit card on file. Please understand that we spend a lot of time working within everyone's availability - so unfortunately a time availability CHANGE is not always an easy request without the necessary notice. 

Lock-Out/Weather Policy:
If a service date/time is agreed upon and we arrive to perform the service and don't have access to the property the office/crew will attempt to call you twice before leaving. If the crew must leave the site due to no response you are still responsible for paying 100% of the booking value, via credit card (plus 5% cc fee) on file. The crew cannot wait longer than the 10 minute grace period for the client to arrive, if the crew must wait longer than 10 minutes and you still want them to clean the wait time will be deducted from your scheduled appointment duration, not including the 10 minute grace period. If you decline having the crew stay for the remaining appointment duration, you are still responsible for paying 100 % of the booking value, via credit card on file, plus 5% cc fee.

4 Hours or more Appointment Cancellations:

Any appointment over 4 hours must cancel or reschedule by 9AM, two business days before the scheduled appointment. Business days do not include Saturdays, Sundays and Holidays when the office is closed. Failure to do so will result in you being responsible for paying 50% of the booking value, via credit card on file.

Emergency Policy:

We understand that emergencies happen! 

We allow 1 “no charge / no notice cancel” per year, AFTER your first visit is completed.

OR

We allow 1 “emergency reschedule” per year, AFTER your first visit is completed. The cancelled hours can be rescheduled for the same week or the soonest we have available.

We ask that all clients agree to not submit any credit card charge backs, payment disputes, or to cancel any payments as it pertain to the above policies.